Frequently Asked Questions

That’s a valuable question and a very important one. 

Like with any relationship, there is a starting point to first get to know each other. 

With every request we assign you to a personal advisor or staff member that will manage your request, keep you updated and fully informed. 

We know that trust is a crucial part of our service. Therefore, we aim to be honest, trustworthy, and transparent with our service. 

Our errand runners are professional, reliable, and trustworthy, with friendly dispositions and can-do attitudes. 

Responsible staff members: we are committed to providing professional services.  

We will attempt every errand if the task is well defined. However, we will not run errands that are illegal or prohibited by local regulations and at our discretion. 

We may decline tasks that we do not feel comfortable with or capable of doing, errands that put our staff at risk or any disputes with anyone. 

No! We do not! Please note that all requests are done via our website. We confirm invoice and payment arrangement. 

All jobs are paid before starting. Therefore, we have no reason to call and request further payment.  

We are clear in our communication to avoid any confusing even if it means rechecking any uncertain information. We communicate with you, with transparency, we aim to have effective communication and build trustworthy relationships. 

As we are here, kindly note that we do not participates in scamming, fraud, and sweepstake.  

We use our business emails, telephone number, and request a reference number that was initially issued on introduction, so you know it is us.  

Nope!  

We do not spy on people – that’s not a service we provide!  

First and fourth most, we only request information that’s needed for your tasks. We take pride in providing a particularly high level of care with your information, due to the assumption that this type of information could be used in a negative or unfair way and is of a sensitive, personal nature to the persons it relates to. 

We seek consent before carrying out tasks. Wherever we are unsure, we check.  

Yes, you can cancel if the request has not been acted upon. We will refund you but will not refund the 10% admin fees. 

If, for any reason the process has already started, we will work out the percentage of what was agreed for the tasks. This depends on how far in the task we are. We will provide evidence and justify the reason for the deduction. 

We scan, send email attachments, or send a picture via WhatsApp, if necessary, with the outcome. You decide.